About Pastela Plus
About Pastela Plus
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What is Pastela Plus?
Pastela Plus is a paid subscription plan that allows you to get eve...
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Where can I sign up for Pastela Plus?
The steps differ depending on your payment method. For in-app purch...
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Where can I check the plan I'm currently subscribed to?
You can check your current plan in the Pastela app or on the websit...
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Where can I change my plan?
The steps differ depending on your payment method. For in-app purch...
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When will my plan change take effect?
The timing depends on whether the new plan's fee is higher or lower...
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Will the validity period change if I switch plans?
For in-app purchases, the validity period will only reset to the da...
About payments
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What are the available payment methods for Pastela Plus?
You can pay for Pastela Plus through the Pastela app or the website...
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When will I be billed for Pastela Plus?
Upon first registration:You will be billed the monthly fee for your...
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What should I do if my payment fails?
If your payment fails, update your payment method to a valid option...
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How can I restore in-app purchases?
You can restore your purchases by following these steps. Open the ...
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What should I do if restoring purchases fails?
The failure to restore purchases could be due to one of the followi...
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Are there additional charges or refunds when switching plans?
This depends on whether the new plan is higher or lower in price. S...
About the cloud feature
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What can I do with cloud features?
Quick automatic backups of your canvas data to the cloud Your canv...
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What can I do with Pastela Cloud for browsers?
Pastela Cloud is a service that lets you manage canvas data uploade...
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How can I save canvas data to the cloud?
To use cloud features, you need to log in with your pixiv account.Y...
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Where can I view canvas data stored in my cloud storage?
You can view the canvas data stored in your cloud storage on...・The...
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How can I increase my cloud storage space?
You can increase your available storage space by... Upgrading your ...
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How can I restore a previous version of my canvas?
If you're using Pastela's cloud features, you can look at your canv...
About invoices
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What is the qualified invoicing system (QIS)?
The QIS is allows entities who fall under the requirements of the c...
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Where can I issue an invoice for my Pastela Plus subscription fee?
This depends on your payment method. For website payments (Pastela ...