About Pastela Plus

What can I do with the Free Plan?
With the Free Plan, you can enjoy the following features. Cloud st...
What is Pastela Plus?
Pastela Plus is a paid subscription plan that allows you to get eve...
Where can I sign up for Pastela Plus?
You can subscribe to Pastela Plus here.*When opening the page, make...
Where can I check the plan I'm currently subscribed to?
You can check your current subscription plan here.*When opening the...
Where can I change my plan?
You can change your Pastela Plus plan here.*When opening the page, ...
Where can I unsubscribe from Pastela Plus?
You can cancel your Pastela Plus plan here.Please switch to the Fre...

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What are the available payment methods for Pastela Plus?
At present, payment is exclusively via credit card.We accept VISA, ...
When will I be billed for Pastela Plus?
Upon first registration:You will be billed the monthly fee for your...
Can I get a refund if I cancel my plan?
Unfortunately, once payment has been made, we are unable to offer c...
I've canceled my plan, but I'm still getting billed
There could be a few reasons for this. Billing delays from your cre...
I used the wrong pixiv account to sign up and pay for Pastela Plus. Can I switch to a different account?
Unfortunately, you can't use Pastela Plus with a different pixiv ac...
Can I use Pastela for free?
Yes, Pastela can be used for free. To use cloud features, you'll ne...

How can I save canvas data to the cloud?
To use cloud features, you need to log in with your pixiv account.Y...
Will canvases be deleted from the cloud if I downgrade my plan and exceed the storage limit?
If the cloud storage used by your canvases exceeds your new plan's ...
How can I increase my cloud storage space?
You can increase your available storage space by... Upgrading your ...
Where can I view canvas data stored in my cloud storage?
You can view the canvas data stored in your cloud storage on...・The...
How can I permanently delete canvas data?
You can permanently delete canvas data by following these steps.*Th...
How can I delete canvas data from my device but keep it in the cloud?
To delete canvas data from your device but keep it in the cloud, fo...

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What is the qualified invoicing system (QIS)?
The QIS is allows entities who fall under the requirements of the c...
Where can I issue an invoice for my Pastela Plus subscription fee?
You can use the e-mail sent to you at the time of payment as a simp...