Check the available space in your cloud storage
When you run out of space, any canvas data updated after that will not sync to the cloud.
You can increase your available cloud storage space by...
- Upgrading your plan to add more cloud storage space
You can change your plan here.
*When opening the page, make sure you are logged in with the pixiv account you have registered with Pastela. - Permanently deleting canvases you no longer need
Canvases in your "Deleted recently" still take up storage space.
To learn how to delete canvas data from the cloud permanently, please check here.
Check your internet connection
A poor internet connection can cause sync failures.
Try again in a location with a better connection.
Try again after a while
If there's no issue with storage or your internet connection, please try again after a while.
If you've tried several times and are still experiencing the same problem, please Contact us with details of the issue.